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Anything Goes: Unexpected fee's


Forums > Anything Goes > Unexpected fee's (9 messages)

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BBBrax
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Wed, Oct 03, 2012 4:59pm
Unexpected fee's
On a positive note, please to say i received the September Issue mag TODAY (in canada) and it's absolutely beautiful. On a not so lighter note, i was disapointed with all the extra fee's i had to pay in order to pick them up. They were called Border Service Fee's. To my knowledge, there's a free trade agreement between the US - Canada.. so why was i charged for this parcel? Would love to hear some insight if anyone knows anything about this?! They charged me PER magazine which ended up being a hefty charge since i had ordered 15 of them :( Was not expecting or happy about these extra fee's...
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*M-Jess
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Wed, Oct 03, 2012 5:54pm
:/
They're duty charges. They have nothing to do with OCB. Sorry you had extra fees but its quite common when you order things from the US.

http://canadaonline.about.com/cs/customs/a/shopshipcanada_2.htm
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BBBrax
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Wed, Oct 03, 2012 6:46pm
Thanks for the info Jess... i definitely knew OCB wasn't responsible for the extra charges.. but I found an article that says: if the product was manufactured and assembled in the US.. the free Trade Agreement states that the border cannot charge me duty on that product. Is the magazine fully produced, assembled & shipped from the US? If so, then i'll be placing a call tomorrow to the Border Services Office :)
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BBBrax
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Wed, Oct 03, 2012 7:21pm
I was also hoping that this thread may put out the word to other Canadian Residents that those Border fee's were being applied so that they didn't have the same fee's pop up unexpectedly... I wasn't misinformed by OCB but i was unaware of these additional charges. I'll post an update once i receive an answer from Border Services regarding the free trade agreement.
Cheers until then...
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*M-tegsxx
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Wed, Oct 03, 2012 8:19pm
wow learnt something new today,first time ive been glad not to be still living in canada.xx
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*M-OCB-Admin
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Wed, Oct 03, 2012 11:45pm
You need to talk to your postal service. You are the first person from Canada in four years to bring this up. And we get an average of 5-7 winners a month.

We have also sent twice as many magazines to another winner in Canada a year or two ago with no problems. To avoid problems with customs we fill out the form with all magazines called "gifts".


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*M-*Susan-Admin*
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Thu, Oct 04, 2012 3:10am
First time ive ever heard of anyone being charged extra for the magazines. How greedy of the Canadian postal service!!! I would definitely take the matter up with them.
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BBBrax
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Thu, Oct 04, 2012 9:52am
Thank you for the information and your help! I will be starting with our postal service. Tis the reason i started this thread in the first place - definitely felt like something was wrong and wondered why i hadn't come across anyone else with the same or similar concerns. *Susan, you've been very helpful ;)
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McMatt
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Thu, Oct 04, 2012 5:29pm
I live in Toronto, Canada & I have never been charged for my magazines!!! Absolutely sinful!!!! Canada Post should be ashamed of themselves!!!! Please keep us updated....
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